Effective Date: 4-Sep-2024

Updated Date: 7-Jan-2025

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Xploriz Digital FZ-LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website (www.xplorizdigital.com) and our services. By accessing or using our Website, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We collect personal and non-personal information to provide and improve our services, communicate with you, and ensure a safe user experience. The information we collect includes:

a. Personal Information

• Name, email address, phone number, and company details provided through forms or communication with us.

• Payment details (if applicable) for invoicing and billing purposes.

b. Non-Personal Information

• IP address, browser type, device information, and operating system.

• Usage data, such as pages visited, time spent on the Website, and referring/exit pages.

c. Cookies and Tracking Technologies

• We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

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2. How We Use Your Information

We process your data for the following purposes:

a. Providing Services

• To deliver our retention marketing services, including email marketing, SMS marketing, push notifications, and WhatsApp marketing.

b. Improving User Experience

• To understand user behavior, optimize our Website, and personalize your experience.

c. Communication

• To respond to inquiries, provide updates about our services, and send marketing communications (with your consent).

d. Compliance and Legal Obligations

• To comply with applicable laws, regulations, and contractual obligations.

 

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with the following entities for legitimate purposes:

a. Service Providers

• Third-party vendors that assist in providing services, such as payment processors, email marketing platforms, and analytics providers.

b. Legal Obligations

• Authorities or regulators as required by law or to protect our legal rights.

c. Business Transfers

• In the event of a merger, acquisition, or sale of our assets, your data may be transferred to the involved parties.

 

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. Once data is no longer required, it will be securely deleted or anonymized.

 

5. Your Data Protection Rights

You have rights regarding your personal data under applicable data protection laws, including:

a. Access and Rectification

• Request access to your personal data or corrections to inaccurate or incomplete information.

b. Data Portability

• Request a copy of your data in a structured, commonly used format.

c. Deletion

• Request the deletion of your personal data, subject to legal or contractual obligations.

d. Objection and Restriction

• Object to the processing of your data or request restrictions under certain conditions.

e. Withdrawal of Consent

• Withdraw consent for processing your data (e.g., marketing communications).

To exercise your rights, contact us at sales@xplorizdigital.com.

 

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system can guarantee complete security. Please notify us immediately of any suspected security breaches.

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7. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before sharing your data.

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8. International Data Transfers

As a UAE-based company, your data may be processed outside your country of residence. By using our services, you consent to such data transfers, which we ensure comply with applicable privacy laws.

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9. Children’s Privacy

Our Website and services are not intended for individuals under 18 years old. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the information promptly.

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10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Effective Date" will be updated accordingly. Continued use of the Website indicates your acceptance of the updated policy.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: sales@xplorizdigital.com
Address: FDRK2582, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE

 

By using our Website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.